Help › Orders and buyers

Find and export your buyers

1 min read

Buyers lists everyone who has paid for something in your store with an email address on record. Purchases without an email stay in Orders.

Look someone up

1. Go to Buyers.
2. Type into Search a name or email, then choose Search.
3. Open a buyer to see their paid orders, first and latest purchase, what they've paid and refunded, and their full Purchase history.

Open any order in their history to see it in full. Refunds are made from the order, not from this page. See Refund an order.

Export a CSV

1. On Buyers, choose Export.
2. Under Who to include, pick Everyone in this store or Buyers of one product.
3. Choose Export as CSV.

The file has each buyer's email, name, products bought, first and last purchase dates, and totals paid, refunded and spent after refunds. Each currency gets its own row.

• It exports the whole selection, whatever you've searched for.
• Refunded orders are included.
• Lead magnet sign-ups aren't included.
• One export can hold up to 10,000 rows. If yours is bigger, export one product at a time.

A purchase doesn't mean someone agreed to marketing emails. Check that before importing buyers into your email service.