Help › Orders and buyers
End a buyer's access
If someone is copying your work, reselling or sharing it, or acting in a way you won't support, you can take away their access to what they bought.
End access
- In Orders, open the order. See Find an order.
- Under End this buyer's access, choose End access.
- Under Why, choose Copying my work, Reselling or sharing it, Abusive or dishonest behavior or Something else.
- Add A note for yourself if you like. The buyer never sees it.
- Also block their email from buying from my store again is ticked. Untick it if you only want to end access.
- Choose End access. Keep it closes the form and changes nothing.
What happens
- Their access ends straight away, including anything that came with the order, such as an order bump, an upsell or the products in a bundle.
- A running subscription is canceled too, so they aren't charged again.
- Their purchase page says their access has ended and to contact you if they think it's a mistake. SaySo doesn't email them about it.
- It doesn't refund them. To give their money back, refund the order first, then end access.
What a block does
A block stops that email getting your free downloads or placing orders with a free code. A paid checkout only learns the email after payment, so a blocked buyer can still pay. That order is flagged for you on the order, and you can refund it. Someone determined can use another email. To stop a card, block it in your Stripe dashboard.
Change your mind
Open the order and choose Restore access. A canceled subscription stays canceled, and the buyer can subscribe again. If you blocked them, choose Unblock this email.
Each of these shows in Settings › Activity.