Help › Orders and buyers
Find an order
Orders shows every purchase in your store, one month at a time. It opens on the current month.
Move around
- Use the arrows beside the month to go back or forward.
- The tiles at the top sum up the month: Orders, Revenue after refunds, Refunded, Abandoned checkouts, and your Top seller this month.
- Quick views filter the list: All orders, Paid, Took order bump, Took upsell, Free, Refunded and Awaiting payment. Buyer requests appears when there are some.
- Search by buyer, email, product or order ID.
Open an order
Click a row to see what they bought, the total, when it was placed, how they paid and any code they used. From there:
- Order details opens the full order, with the buyer, refunds, purchase emails and their access.
- Open in Stripe opens the payment in your Stripe dashboard.
- Refund takes you to the order to start a refund. See Refund an order.
An order bump or upsell bought with a purchase shows as a tag on the same row. A bundle is one order at the bundle price, and each product inside it shows at $0, marked In the bundle on order and the start of the bundle's order ID.
Keep a copy
Choose Export month to download the month's orders as a CSV file. Choose Reload to fetch the latest.
Statuses show the last result SaySo recorded. Open an order in Stripe to check it live.