Help › Orders and buyers
Ask for a testimonial
A testimonial link is something you send to anyone: a client from last week, or someone you worked with years ago. Nothing they send shows until you add it.
Get your link
- Open Testimonials.
- Under It's about, choose one product or service, or The whole store.
- Choose Copy, and send the link however you like.
Stars
Turn on Use star ratings to ask for stars and show them on your store. Choose Classic gold or My brand color. Testimonials you type in yourself never show stars.
Add or hide what comes in
Everything sent in waits under Waiting.
- Add to page puts it on that product's page, in your draft. Publish the product to show it.
- Hide keeps it out of sight. You can move it back to waiting later.
A testimonial someone sent in shows exactly as they wrote it. You can remove it from the product's Testimonials section, but not reword it. If it needs changing, ask them for a new one.
Ask buyers automatically
On a paid product, Ask for a testimonial sends one email per order, a set time after they buy. It's on the After they pay tab for a service and the Files tab for everything else.
- Turn on Email buyers to ask.
- Choose 7, 14, 30 or 60 days.
- Change the subject and message if you like. {first name} and {product} are filled in for each buyer.
- Choose Send a test to me to see it in your inbox.
- Publish the product.
It goes only to orders bought after you publish it, never to past buyers. It's skipped if the order was refunded, and every email has an unsubscribe link that stops your store's requests to that person. The button in the email opens your testimonial form for that product, so what they send waits here for you.
Photos are cropped to a small square when they're sent, and the details a phone keeps in a photo, like where it was taken, are removed.