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When a buyer's monthly payment fails
Subscriptions and payment plans charge your buyer's card every month, and sometimes a card is declined or has expired. SaySo tells your buyer for you, and Stripe tries the card again.
What SaySo sends your buyer
When a payment fails, SaySo emails your buyer once for that payment, with a link to Stripe's secure page where she can pay it with another card. If Stripe tries the same payment again and it fails again, she doesn't get another email for it.
The email also tells her what happens to her access, so it never promises something that's about to pause.
Turn on retries in Stripe
Stripe decides how often to try the card again, and that's a setting on your own Stripe account.
- Choose Open Stripe on the Stripe account card in Settings › Payments and tax.
- In your Stripe dashboard, search the settings for failed payments.
- Turn on Smart Retries, so Stripe tries the card again over the next few weeks.
Stripe can also email your customers about failed payments. SaySo already sends that email, so leave Stripe's version off or your buyer gets two.
These settings also apply to anything else you sell through the same Stripe account.
What your buyer keeps
The order shows latest payment failed next to the subscription or plan, so you can see who's behind in Orders.
What your buyer keeps depends on the product's If a payment fails setting, in the product's pricing:
- Keep access (recommended): nothing changes for the buyer while Stripe retries.
- Pause access until the payment goes through: the buyer can't open what they bought until the payment succeeds.
The setting is saved with each purchase, so changing it later doesn't change what an earlier buyer signed up for.
Payment plans
A plan always collects every payment. If one fails for good, the plan runs one month longer rather than finishing short.
New to Stripe in SaySo? Start with Connect Stripe to get paid.