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Know what your buyers see at checkout

1 min read

Checkout has two parts. Your buyer fills in a short page from your store, then pays on Stripe's own secure page. Your store never sees their card details.

Step by step

1. They enter their Name and Email. The page tells them their download link and receipt go to that address.
2. If the product has an order bump, they see an Optional add-on with a tick box.
3. If you've connected an email service, they see a line saying they'll get emails from you. If you ask first (Ask before adding people in Settings › Email list), they see an unticked box instead, and only join your list if they tick it. Buyers in the EU, the UK and Switzerland always see the unticked box, whatever your setting, because the law there asks for a tick.
4. Under Have a discount code? they can type a code and choose Apply. The page shows what comes off and what they pay.
5. They choose Continue to payment and enter their card on Stripe.
6. Back on your store, an upsell may appear under One more thing, with your button and No thanks. Accepting charges the card they just used, so they don't type it again.
7. They choose Open your purchase to get their files.

Good to know

• A code that covers the whole price skips Stripe. The button reads Get it free instead.
• If you've connected an email service and set this product to send buyers to it, checkout tells them they'll also get emails from you and can unsubscribe any time.
• Every checkout shows who is selling, under "Sold by". Your stores can't take payments until you've saved your Business details on Your account.
• Checkout only opens when your Stripe account shows Ready for payments. See Fix a Stripe account that needs attention.