Help › Getting paid
Fix a Stripe account that needs attention
Stripe sometimes stops an account taking payments until you give it more details. When that happens your products stay as they are and you can keep editing them, but buyers can't pay until the account is ready again.
Check your status
Go to Settings › Payments and tax and look at the Stripe account card. It shows one of these:
- Ready for payments: payments and payouts are both enabled. Buyers can check out.
- Action needed: Stripe still needs something before this account can accept payments and receive payouts.
- Disconnected: the link between SaySo and your Stripe account was removed.
- Not connected: this store has no Stripe account yet.
- Setup unavailable: payment setup is being finished. Your products and drafts are still there.
Under the status, a line shows Payments and Payouts as enabled or not enabled.
When it says Action needed
- Choose Open Stripe to go to your Stripe dashboard.
- Add whatever Stripe asks for there. SaySo can't fill this in for you.
- Come back to the same card and choose Refresh status.
Checkout opens again once the card shows Ready for payments.
When it says Disconnected
Choose Connect Stripe and connect the same Stripe account you used before. That restores the store's connection.
First time connecting? Start with Connect Stripe to get paid.