Help › Funnels and offers
See where buyers leave checkout
Abandoned checkouts shows people who started checking out and didn't finish. A checkout counts as abandoned after an hour with no payment. Find it under Orders in the menu.
Read the month
The tiles at the top cover the month on show:
- Abandoned: how many checkouts weren't finished.
- Left in carts: the value still not bought.
- Recovered: checkouts where the same email later bought the same product.
- Left an email: how many got as far as giving an address.
- Left behind most: the product people walked away from most.
Use the arrows to change month, and Export month for a CSV file.
Look closer
Quick views narrow the list: All, Left an email, No email, Reached payment and Came back and bought. You can also search by product.
Each row shows what was in their cart, including any order bump, how far they got (Opened checkout, Entered email or Reached payment) and what happened since. Open a row to see each step with its time.
What this page doesn't do
It shows where people stop, not who they are. Email addresses aren't shown, and SaySo doesn't email these people.