Help › Products
Choose how long and how often buyers can download
Each product has its own Purchase access rules, on the Files tab. A new product starts with unlimited downloads and no expiry, so you only need to change this if you want a limit or an end date.
Set an expiry
- Open the product and go to the Files tab.
- In Purchase access, find Access lasts.
- Choose Forever, or A set number of days and enter the number in Days after purchase. Your draft saves as you go; until the number is filled in, the product can't be saved or published.
- Publish the product so the new rules take effect.
Under the two choices, Same as what's live means new buyers already get these rules. Otherwise the card says the change is waiting for you to publish.
Download limits
- In Purchase access, under Downloads, choose Set a limit.
- Enter the number in Download limit, then publish.
A limit of 3 means each buyer can download each file 3 times. Downloading the same file again within 10 minutes doesn't count, so a dropped connection doesn't use one up. On their purchase page, buyers see how many downloads they have left for each file.
Free products have no download limit, so people can always come back for them.
Give a buyer more downloads
Open the order in Orders. Under Purchased access you'll see how many downloads of each file they've used. Click Give 3 more downloads to add three more of every file. It shows in Settings › Activity.
What changes for existing buyers
- New rules apply to new purchases after you publish.
- Everyone who already bought keeps the rules saved with the version they bought.
- A confirmed full refund ends future downloads for that purchase.