Help › Email connections
Check buyers reached your email service
The Delivery section shows what happened each time SaySo sent a buyer or a free sign-up to your email service. It sits under the Email service card in Settings › Email list. It also says whether automatic sends are on.
What the counts mean
- Accepted: your email service took the contact. This doesn't mean an email arrived, or that a flow or automation ran.
- Waiting: still to be sent.
- Failed: your service refused the request.
- Needs review: SaySo couldn't confirm whether your service took it.
- Not sent: SaySo didn't send this one.
You'll also see when your service last accepted someone. Press Refresh to load the latest counts.
When something failed
Failed and uncertain sends never retry on their own, and reconnecting doesn't resend them. This keeps anyone from being added twice.
- If the card says your service refused the saved details, press Test or Switch service in the Email service card.
- Press Export affected people to download a CSV file of everyone who failed or needs review.
- For anyone marked uncertain, look them up in your email service before adding them, since they may already be there.
- Import the rest into your email service.
The file lists each person's email, name, product, amount, order or sign-up reference, whether it was a purchase or a free sign-up, the time, the status, the reason, and whether their tags may already have been applied.
A tag can be accepted even when the event that follows it failed, so a person can show up in your service with their tags and nothing else.