Refund policy

This policy covers what you pay SaySo for your SaySo plan. SaySo is based in California. Because every new account starts with a free trial, SaySo’s fees are not refunded, except in the cases below.

Try it free first

New accounts get a 7-day free trial, so you can set up your store and try SaySo before you pay anything. A card is needed to start the trial. Unless you cancel before the trial ends, your plan starts automatically and your card is charged the plan price on the day the trial ends, then every month or every year until you cancel. Each account gets one free trial.

No refunds on payments

Monthly and yearly payments are not refunded, in full or in part, including for time left in a billing period, for a plan you didn’t use, or for a renewal you forgot to cancel. This applies to both the monthly and the yearly plan.

When we will refund

We will refund a payment if:

• we made a billing mistake, such as charging you twice or charging the wrong amount; or
• the law where you live requires a refund.

Email us within 30 days of the charge and we’ll put it right. Refunds go back to the card you paid with.

How to cancel

You can cancel at any time in SaySo, under Your account, with no need to email anyone. Your plan stays active until the end of the period you’ve paid for, and you won’t be charged again. Cancel during the trial and you won’t be charged at all.

Buying from a SaySo store

If you bought something from a store that runs on SaySo, that purchase is between you and the seller, and the seller’s own refund policy applies. Please contact the seller about refunds for their products. SaySo doesn’t receive or hold the money from their sales.

Changes

If this policy changes, the date at the top changes with it. A change won’t apply to a payment you made before it.

Questions

Email support@getsayso.io, or write to us at: