This covers SaySo: this website and the SaySo app at app.getsayso.io, where sellers run their stores. SaySo is based in California. If you buy from a store that runs on SaySo, that store’s seller decides what happens with your details, and their own privacy page applies. The last part of this page explains what SaySo does with buyers’ details for them.
What we collect
If you joined the wait list before SaySo opened: the email address, and first name if you gave it, that you gave us then. Our emails also tell us whether they were opened and which links were clicked, so we know they’re arriving and what’s useful.
If you have a SaySo account: your email address and name, and how you sign in. If you use a password, we never see it; it’s stored scrambled so nobody can read it back. If you sign in with Google, Google tells us your name and email address. We also keep the business details you enter, like your business name, address and phone number. Checkout rules require them to be shown, so they are public: anyone can see them on your stores’ checkout and receipts.
Your membership: Stripe takes your card for your SaySo membership. We see your plan, whether it’s paid up and when it renews, never your full card number.
Your stores: everything you put in them: products, files, pictures, pages, prices, discount codes and your store’s design. We keep a history of the changes made to your store, and whether you made them in SaySo or through the AI assistant you connected, so you can see what changed and when.
What you connect: when you connect your own Stripe account, an email service (such as Bento, Kit, beehiiv, MailerLite, ActiveCampaign or Flodesk), a booking calendar, a web address, or Claude or ChatGPT, we keep what’s needed to keep that connection working. Keys and passwords for email services are stored encrypted.
Questions you ask us: what you write to SaySo’s help assistant or to support, and our answers. The help assistant doesn’t keep your question once it has answered.
When you visit: like every website, the servers that deliver these pages see basic details about the request, such as your IP address and browser, so the page can reach you and SaySo keeps running safely. The fonts on SaySo’s pages and stores come from SaySo itself, not from Google or anyone else. If you agree to it, we also count visits to this site and to SaySo’s sign-in and billing pages with Google Analytics: which pages are read, roughly which country visitors are in, what kind of device they use, and which site sent them.
What we use it for
To run your account and your stores: to sign you in, take your membership payment, deliver what your buyers buy, send receipts and download links, answer your questions, and keep SaySo secure. To email you about your account and your membership, and now and then about what’s new in SaySo. You can unsubscribe from SaySo news in any of those emails; account emails, like receipts and payment notices, keep coming while you have an account. If you joined the wait list before SaySo opened, we email you about SaySo. We don’t sell your details, rent them out, or share them for anyone else’s marketing, and we don’t use your store or your buyers’ details to train AI models.
The people who run SaySo can see your account when they need to: to answer you, to fix something that broke, or to stop abuse.
Who else handles it
- Supabase runs SaySo’s database and sign-in.
- Vercel hosts this website, the SaySo app and the stores.
- Cloudflare stores the files and pictures you upload.
- Stripe takes payment for SaySo memberships. Your buyers’ payments go through your own Stripe account, which you connect, and Stripe’s own privacy policy covers them.
- Resend sends the emails SaySo sends for you and your stores, such as receipts and download links.
- Bento sends SaySo’s own emails to sellers, such as trial reminders and SaySo news, and keeps the addresses people gave the wait list before SaySo opened.
- Google signs you in, if you choose Continue with Google. Google Analytics counts visits, once you agree to it. We turned off its advertising features, so what it measures isn’t used to show you ads.
- Anthropic writes the help assistant’s answers, and helps us draft replies to the messages you send support. Your question or message goes to Anthropic for that, and under its terms for businesses Anthropic doesn’t use it to train its models.
- Bunny.net plays SaySo’s videos. The player loads from Bunny’s servers, which see your IP address.
- The services you connect get what you send them: your email service gets the buyers and sign-ups you route to it, and the AI assistant you connect (Claude or ChatGPT) sees what it asks SaySo for, under its own maker’s privacy terms.
- Videos and booking calendars a seller adds (such as YouTube, Vimeo, Loom, Wistia or Descript, and booking services) load from their own servers when you press play or open the booking page, under their own privacy policies. More in our cookie policy.
Cookies and tracking
The SaySo app uses cookies to keep you signed in and to remember your answer to its cookie notice. Those are needed for it to work. Google Analytics’ cookies, which tell one visit from the next, are set only after you say yes in the cookie notice. There’s no ad tracking anywhere in SaySo. More in our cookie policy.
Do Not Track: some browsers send a “Do Not Track” signal. SaySo doesn’t track you across other websites and doesn’t let anyone else do that through it, so it works the same whether or not your browser sends one.
If you buy from a store on SaySo
The seller runs the store and decides how your details are used. SaySo handles them for the seller, only to run the store: your name and email address, what you bought and what you paid, the country your card is from, your downloads, and any message you send the seller. Your card details go to the seller’s own Stripe account; SaySo never sees them.
The seller’s emails. If the seller has connected an email service, your name, email address and what you bought or signed up for are sent to it, and the seller may email you. The checkout or sign-up form says so before you continue. If you’re in the UK, the EU or Switzerland, you join the seller’s list only if you tick the box. You can unsubscribe from the seller’s emails any time.
The seller’s AI assistant. If the seller has connected Claude or ChatGPT to SaySo, it can look up the seller’s orders, including your name and email, when the seller asks it to.
When SaySo counts visits to a store, it does so without cookies, using a code that changes every day and can’t be turned back into who you are. If a store remembers buyers, a cookie is set only after you agree to it, so the store knows on your next visit what you already own. Questions about your details, or a request to see, correct or delete them, go to the seller first, using the contact on their store. You can also write to us at support@getsayso.io: we’ll pass your request to the seller and help them answer it. If you start a checkout and don’t pay, your name and email are deleted after 30 days.
Keeping it, and getting it deleted
We keep wait list details until you unsubscribe or ask us to delete them. We keep your account and stores while your membership is open. If it ends, your stores close and your buyers can still download what they bought for 90 days. After that we delete your account, your stores and their files, and the copies in our backups are gone within 30 days. We keep a short record of your membership payments and the terms you accepted for 7 years, because tax law and payment disputes need it.
Some things are kept for less time. Visit counts never say who visited: the daily code used to count a visitor once is replaced with a random one after 2 days, and the counts stay with the store. The scrambled codes we use to stop too many attempts from one connection are deleted after 2 days. A name and email typed into a checkout that was never paid are deleted after 30 days.
You can unsubscribe from any email we send about SaySo news. To see what we hold, get a copy to take elsewhere, correct it, or have it deleted, email support@getsayso.io and we’ll take care of it.
If you’re in the UK or EU
For sellers and visitors, SaySo decides how your details are used. For buyers, the seller decides, and SaySo handles buyers’ details for the seller.
- Your account, stores, membership, support and the help assistant: we need them to give you the membership you signed up for.
- Keeping SaySo secure, stopping abuse, counting visits without cookies, and SaySo news to sellers: we have a legitimate interest in running a safe, working service and telling our customers what’s new. You can object, and you can unsubscribe from the news any time.
- Receipts and tax records: the law requires them.
- The wait list: you asked to join before SaySo opened, which is your consent; you can withdraw it any time by unsubscribing.
You can ask to see your details, get a copy to take elsewhere, have them corrected or deleted, have us limit how we use them, or object to how we use them. Email support@getsayso.io and we’ll answer within a month. Google Analytics runs only with your consent too, and you can change your answer on our cookie policy. Your details are stored in the United States by the services above, which protect them with the safeguards the law requires for that, such as the standard contractual clauses in their data processing terms. You can also complain to your local data protection authority.
If you’re in California
We don’t sell or share your personal information, as California law uses those words. The kinds of details we collect, and why, are listed above. You can ask what we hold, have it corrected or deleted, at the address below. We’ll check it’s you by writing back to the email on your account, and we won’t treat you differently for asking.
Who SaySo is for
SaySo accounts are for adults. Please don’t sign up if you’re under 18.
Changes
If this page changes, the date at the top changes with it. If we change how we use your details in a way that matters, we’ll email you before it applies.
Questions
Email support@getsayso.io, or write to us at:
SaySo1040 W Kettleman LaneSte B #2011Lodi, CA 95240