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Add your store policies

2 min read

Your store needs three policies before it can open for sales: Terms, Privacy and Refunds. Your store's footer links to all three.

Add them

1. Go to Settings › Store pages and open the Policies tab.
2. Open a policy (Terms, Privacy or Refunds) and choose Write it here or Link to my own page.
3. If you write it here, paste or type it in. Plain text, up to 20,000 characters, with a blank line between paragraphs. SaySo hosts it on your store at /terms, /privacy or /refunds.
4. If you link it, paste the full address of your own page, starting with https://. Your footer links straight there, so keep that page up to date.
5. Tick I'm responsible for these policies.
6. Choose Save.

Each policy shows as Ready or Missing, and the strip at the top counts how many are ready. When all three are ready, your store can open for sales.

Draft them with your AI assistant

Not sure where to start? Choose Draft with Claude or ChatGPT to open the store policies prompt in the Library. It asks you a few questions, such as your refund window, what you collect and where you're based, and writes a first draft for you to edit and paste in.

If you've connected Claude or ChatGPT to your store, your assistant can send policy wording to your store too. It never saves them by itself: you get a link where you read them, confirm they're yours and approve.

These policies are yours

You're responsible for what your policies say and for the laws that apply to your store and your buyers. SaySo hosts the pages; it doesn't write them and isn't giving legal advice. That's why every change to a policy needs your tick before it saves.

Good to know

• While your store is open for sales, you can't remove a policy. Switch to Coming soon in Settings › Who can buy first.
• Policy changes show in Settings › Activity.